Operating at COVID-19 Alert Level 2

(updated 5:20pm 24/09/2020)

Dear Playtech Customers

Although we're back down to level 2, we've still got to be careful!

With the increased social contact of course comes the increase risk of transmission, we don't want to frighten you unnecessarily as we all know by now the number of active cases is quite low HOWEVER – to minimise any risk to our staff and our communities we’ll be keeping our showroom closed for retail shopping. HOWEVER we will be offering pre-booked consultations for in-person assistance & troubleshooting. Contact-less “Click & Collect” will still continue to be available.

We'd also please ask that all customers please wear a face mask or similar suitable covering, and if you are sick please select delivery instead of click & collect!

What does this mean for the showroom?
For the foreseeable future the showroom will remain closed on weekdays aside from click and collect & pre-booked consultations. On Saturadys we will be accepting walk-in customers as usual.

What are your opening hours?
Staff are available for consultations between 9am and 5:30pm weekdays, and walk-in customers are welcome between 10am and 4pm on Saturdays.

Can I just show up and buy something?
Not at the moment sorry, We’d encourage you to shop online instead – or book a consultation if you need “in-person” help with finding a product.

So what do I do if I need help buying something?
You can contact our team via email or live-chat for sales advice, during work hours.
For live-chat, just click the "chat with us" box in the bottom right corner of your browser while visiting the Playtech website.

I'd like some help to price up a PC system, can you help?
Absolutely! If you'd rather sit down in person and run through all the options while putting together a quote - just book in a sales consultation and our team will be happy to sit down and talk you through component selection and pricing.

What do I do if I have a faulty product?
Our returns process continues as usual, just lodge a support ticket with our team and someone will be in touch to help you out!

My PC is faulty, but I'm not sure why! Can someone look at it with me?
No worries! Just lodge a support ticket and one of our technicians will be in touch to discuss options.

Shipping Delays

NZ Post have just informed us that there may be some slight delays to Auckland deliveries, and to a small amount of parcels headed to other regions!
Current delivery times may take an additional business day, but rest assured we're shipping everything out as fast as possible - and we're sure the team at NZ Post are doing their best too!

ONLINE SHOPPING
Our online store is still open and for the most part will operate as usual (but please be patient as we are expecting delays with the courier system) Orders will be processed and shipped from Monday to Friday.  The cut-off time for same day shipping is 12PM (Midday).

CLICK & COLLECT
Just like last time, we will be offering contact-less click & collect between 12PM (Midday) and 2PM  Monday - Saturday.
Please note that a cut-off time of 12PM for same day collection applies, only fully paid and processed orders will be eligible for pickup.

Please wear a mask or suitable face covering when collecting your order - hand sanitizer will be available.

We have a QR code poster displayed for contact tracing, when you come to collect your order we are asking that you scan the QR code and please sign in via the COVID-19 contact tracing app - even though you are not entering the Playtech building - we ask that you sign in, in order to facilitate accurate tracing if there is a risk in our community.

RETURNS AND RMA
If you need to return a faulty item, or would like our technicians to service a PC or other item then please create a support ticket as usual, and once you've received confirmation from our team you can do a "contact-less" drop off of the item to our team between 12PM (Midday) and 2PM  Monday - Saturday.

Please wear a mask or suitable face covering when dropping off your return - hand sanitizer will be available.

We have a QR code poster displayed for contact tracing, when you come to drop off your item we are asking that you scan the QR code and please sign in via the COVID-19 contact tracing app - even though you are not entering the Playtech building - we ask that you sign in, in order to facilitate accurate tracing if there is a risk in our community.

SUPPLY CHAIN
Now, as we said last time - we don't yet know how this will affect our supply chain, so if you're looking at a product and you're afraid it might sell out - PLACE AN ORDER NOW, as there is likely to be international logistics disruptions that may mean restocking is slower than usual! We can't stress this enough!

Other than that, we hope you're all safe and sound - and we look forward to seeing you all again once this whole situation is over!

If you need to contact us, you can reach us at:

Sales Enquiries: [email protected]
Tech Support & Returns: [email protected]
General Enquiries: [email protected]
Account queries & Admin: [email protected]

Thank you for all your support and patience, also a even bigger THANK YOU to all the essential business workers and frontline medical staff for your commitment and work during this challenging times to keep New Zealand safe and running. 

 

Stay inside, stay safe and look after your family, friends and community. 

 

Ngā mihi nui,

Team @ Playtech

Stay up to date with us on facebook:

https://www.facebook.com/PlaytechNZ/


More info on Covid-19:

https://covid19.govt.nz/

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

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