Frequently Asked Questions

Updated 3/6/2020

Can I collect my order?
Yes you can, once you've placed a click and collect order - simply wait for the pick-up confirmation email, then come and visit us between 1pm and 3pm Weekdays.
How can I contact you?
Our preferred methods of contact are our website livechat and our contact page.
Do you have a phone number?
As of 2020 we no longer offer phone support.
Can I talk to someone in person?
Absolutely! you can book in a consultation for sales or technical support here.
I'd really like to sit down and discuss building a custom PC!
Great! We'd love to hear from you! Just click here to book in with our of our sales team and they'll work through quoting up a custom PC system for you!
What methods of payment do you accept?
Click here to see a list of our available payment methods.
How can I check if a product is in stock?
On a product page there is a stock indicator above the price, if it's green and says "in stock at playtech" then it is available in our warehouse for immediate dispatch. If the icon is blue and says "can order from supplier" it means the product is available through an NZ supplier, but it might take a couple days extra to arrive. If the icon is red and says "out of stock" this means that it is sold out at playtech AND our suppliers and is not available for order.
If you're wanting to purchase a product that is out of stock please contact our team and we'll try to arrange a pre-order or an ETA.
What delivery services do you offer?
We offer courier delivery for rural and non-rural addresses, and bulk freight shipment for large orders (chairs, desks, etc)
What do I do if I have a faulty product?
Head over to our support page and lodge a support ticket with our team and someone will be in touch to help you out!
Are you open on public holidays?
No. unless we have explicitly stated it, we are closed on public holidays and will process and ship orders on the next available working day.
What is your "PLAYTECH COIN" loyalty program?
Click here to read all about our loyalty program.
What technical services do you offer?
In addition to our warranty and returns processes, we also offer the PC troubleshooting and technical support services outlined here.
What is Playtech's privacy policy?
Our privacy policy can be found here.
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